Safe Gaming Pledge

Ebaje Responsible Gaming — Your Well-Being Is Our Top Priority

Gaming is fun and entertainment — not a burden. At ebaje, we make sure you always stay in control, enjoy the experience, and remain safe.

24/7 Support Available
6+ Protection Tools
18+ Age Restriction
100% Voluntary Exclusion Benefits
Our Commitment

What ebaje Offers for Responsible Gaming

Our protection framework is built to keep you informed, in control, and safe at all times.

Setting a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately and no deposits beyond the limit will be allowed.

Session Time Limit

Set a daily time limit for yourself before you start playing. Once that limit is reached, ebaje will automatically alert you and suggest taking a break.

Cool-Off Mode

If you need to clear your head, activate Cool-Off Mode for anywhere between 1 day and 6 weeks. During this period, access to your account will be completely suspended.

Self-Exclusion

Self-exclude for a fixed period ranging from 3 months to 5 years. Your account cannot be reactivated during this time, even at your own request.

Betting & Loss Limits

Set your maximum bet amount and loss threshold in advance. Once your limit is reached, play will automatically stop.

Reality Check

You will receive pop-up notifications at set intervals during play, showing a summary of how long you have been playing and how much you have won or lost.

1. What is Responsible Gaming

Responsible Gaming is an approach where you enjoy gaming as entertainment — not as a source of problems. ebaje believes gaming is healthy only when it does not affect other areas of your life, such as family, work, and financial stability.

Online gaming has become part of daily entertainment for millions of people in Bangladesh. But it's important to understand the difference between healthy fun and problematic behavior. ebaje's responsible gaming policy is designed to maintain that distinction and keep every player informed.

Our responsible gaming framework rests on three pillars: Awareness, Limit Setting & Support. From the moment you open an account at ebaje, these three principles become an integral part of your experience.

Remember: Gaming should be fun. But when it feels like gaming is controlling you rather than the other way around — that is the moment to pause and seek support.

2. Our Core Policy

Ebaje's responsible gaming policy is not just a statement on paper. It is reflected in every feature, every promotion, and every support interaction.

  • Entertainment is the goal: At ebaje, gaming is always presented as entertainment. We do not run misleading ads promising quick riches or guaranteed wins.
  • Transparency: Honest and clear information is provided about winning odds, RTP (Return to Player), and game rules.
  • Player Empowerment: You have full control over every aspect of your gaming experience.
  • Protection of Minors: Individuals under 18 are strictly prohibited from registering or gaming on the platform.
  • Quick Support: Immediate assistance is available if any warning signs appear.
  • No Pressure: We never pressure players to play more or deposit more.

3. Warning Signs of Problem Gaming

Stay aware of the following signs to protect yourself or someone you care about. If these signs appear, it is time to take a break and seek support.

Spending Beyond Your Means

Spending money meant for bills, rent, or family needs on gaming — or borrowing to recover losses — is a serious warning sign.

Repeatedly chasing losses

After a loss, telling yourself "just one more game and I'll win it back" — and repeating that cycle — is an early sign of addiction.

Losing Track of Time

You sat down thinking you'd play for a bit, only to realize hours had passed — with no thought for family or work.

Withdrawing from family and friends

Spending less time with loved ones, experiencing tension in relationships, or trying to hide your gaming habits.

Emotional Distress & Irritability

Feeling restless, irritable, or depressed when not playing — or experiencing guilt and shame immediately after a session.

If you notice any of the above signs in yourself: Contact ebaje support right away or use the self-exclusion tool. Asking for help is not weakness — it takes courage.

4. ebaje's Protection Tools

Ebaje gives you multiple effective tools to stay in control of your gaming. You can activate any of them at any time from your Account Settings.

Deposit Limit

Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Decreasing a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period — to prevent impulsive decisions made in the heat of the moment.

Loss Limit

Set a maximum loss amount for a given period, after which play stops automatically. Once the limit is reached, the session ends and play is paused until the next day.

Session Time Limit

Set a maximum duration for each gaming session. A warning message will appear 15 minutes before the time is up. When the time runs out, the session ends automatically.

Reality Check

Pop-up notifications at 30-minute, 1-hour, or 2-hour intervals will show you how long you've been playing, your total bets, and your net win or loss. This helps you stay aware.

Cool-Off Period

If you need a temporary break, activate a cool-off period lasting anywhere from 24 hours to 6 weeks. You will not be able to log in during this time, and the cool-off cannot be cancelled before it expires.

Self-Exclusion

For longer breaks, you can self-exclude for 3 months, 6 months, 1 year, or 5 years. Promotional emails will also stop being sent during the self-exclusion period.

5. Limit Setting in Detail

The table below provides a comparative overview of the various limit tools available at ebaje:

Tools Duration Takes Effect Status
Decreasing Your Deposit Limit Daily / Weekly / Monthly Immediately Available
Increasing Your Deposit Limit Daily / Weekly / Monthly After 72 hours Available
Loss Limit Daily / Weekly / Monthly Immediately Available
Session Time Limit Per Session Immediately Available
Reality Check 30 minutes / 1 hour / 2 hours Immediately Available
Cool-Off Period 24 hours – 6 weeks Immediately Available
Self-Exclusion 3 months – 5 years Immediately Available

6. Protection of Minors

Ebaje strictly prohibits anyone under the age of 18 from registering or playing. Age verification is mandatory during every registration, and any account suspected of being underage is investigated.

If you are a parent concerned about whether your child may be using platforms like this, take the following steps:

  • Use parental control software on your devices.
  • Keep SafeSearch and age-based content filters enabled in your browser.
  • Have an open conversation with your child about online gaming.
  • Keep your devices and passwords secure and avoid sharing them.
  • If you have any concerns, contact ebaje support — we will take prompt action.

Age verification is mandatory: Valid identification is verified during registration at ebaje. Any account suspected of belonging to someone under 18 will be suspended immediately, and the balance will be returned.

7. Help & Support Center

If you or someone in your family is experiencing issues related to responsible gaming, the ebaje support team is always here. Our specialists are ready to help without judgment.

  • Live Chat: Available 24 hours a day, 7 days a week — for the fastest possible assistance.
  • Email: [email protected] — detailed response within 48 hours.
  • Self-Help Center: Access and use the tools anytime from Account Settings.

Keep in mind: Acknowledging a problem is the first step toward solving it. ebaje's responsible gaming tools are here to help you keep your life in balance. You don't have to face this alone — we're with you.

FAQs

Responsible Gaming FAQ

Below you will find answers to the questions you may have on this topic.

After logging in to your ebaje account, go to "Account Settings" or the "Responsible Gaming" menu. There you will find all available tools — deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion. Simply select and set any of them, and they take effect immediately.

No. Once self-exclusion is activated, your account cannot be reactivated before the set period ends — even if you request it yourself. This strict rule is intentional, to prevent decisions being reversed on a momentary impulse.

Start by talking to them with empathy — not criticism. Then reach out to the ebaje support team. You also have the option to file a report as a third party. We will act quickly while maintaining full confidentiality.

Yes, lowering a limit takes effect immediately. However, increasing a limit requires a mandatory 72-hour waiting period. This ensures you cannot raise your deposit limit on impulse.

Absolutely not. ebaje strictly enforces an 18+ policy. Age verification is mandatory at registration. If any account is found to contain suspicious information, it will be suspended immediately and kept inactive until verification is complete.

Your account balance is protected during any cool-off or self-exclusion period. Once the period ends, you can withdraw your funds through the standard withdrawal process. Contact our support team if you have any questions.
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Play Responsibly, Enjoy with Peace of Mind

Every player's safety is our responsibility at ebaje. Use our tools, stay in control, and keep gaming a source of enjoyment.

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18+ | Play Responsibly | Terms Apply

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